hbje's Privacy Policy
This document provides a full explanation of how your personal information is collected, stored, and kept secure on the hbje platform.
hbje ("we", "our") places the highest importance on the privacy of users in Bangladesh. This privacy policy explains what information we collect when you use the hbje platform, how that information is used, who it may be shared with, and what steps we take to protect your information. By continuing to use our services, you confirm your acceptance of the terms of this policy.
Information Collection
hbje collects user information in various ways. A detailed description of this information is provided below.
1.1 Information Provided Directly by You
When you register or create an account on the hbje platform, we collect the following information:
- Full name and date of birth
- Email address
- Mobile number
- Residential address
- National ID card or passport number (for identity verification)
- Payment information (bKash, Nagad, Rocket, or bank account)
1.2 Automatically Collected Information
When you use the hbje platform, we automatically collect certain technical information:
- IP address and geographic location
- Device type, operating system, and browser
- Time spent on the site and pages visited
- Gaming activity and transaction history
- Information obtained from cookies and tracking technologies
- Login and logout timestamps
1.3 Financial Transaction Information
When financial transactions are completed on the hbje platform, we store the date, amount, payment method, and transaction ID for deposits and withdrawals. All our payment channels — bKash, Nagad, Rocket, and bank transfer — are protected by industry-standard security technology. Your full bank account number or card number is never stored on our servers.
Purpose of Information Use
We use the information we collect for the following specific purposes.
Information Sharing
Below is a detailed description of when and with whom your personal information may be shared.
3.1 Service Provider Partners
hbje works with certain trusted third-party service providers, such as payment processors (bKash, Nagad, Rocket, and bank partners) and technology infrastructure providers. These partners receive only the minimum information necessary to provide the specific service, and they are contractually bound to comply with our privacy standards.
3.2 Legal Obligations
Where legally required or in response to a valid request from a law enforcement authority, we may disclose relevant information. In such situations we always seek legal advice and provide only the minimum information necessary.
3.3 What We Never Do
Cookies & Tracking
Details on the use of cookies and similar tracking technologies on the hbje website.
4.1 Essential Cookies
These cookies are essential for the basic functionality of the website. They are required to maintain login status, manage security tokens, and handle session management. There is no option to decline these cookies, as the site will not function properly without them.
4.2 Analytical Cookies
These cookies help us understand how users navigate the site. Information about page views, session duration, and the most visited sections is collected. This information is fully anonymized and is not used to identify individuals.
4.3 Preference Cookies
These cookies remember your preferences such as language selection, theme settings, and other personalization options. Disabling them means you will need to re-select your settings on each subsequent visit.
Data Security
The measures hbje has put in place to protect the security of your personal information.
5.1 Technical Security
hbje uses SSL (Secure Socket Layer) encryption technology, which encrypts all data exchanged between your browser and our servers. Sensitive information stored in our databases is protected by industry-standard encryption algorithms. Regular security audits and penetration testing are conducted.
5.2 Organizational Security
Only authorized personnel can access users' personal information, and this is managed on a strict need-to-know basis. All staff receive privacy training and work under strict confidentiality agreements.
5.3 Response to a Data Breach
In the event of an unexpected data breach, we will immediately notify affected users and take the necessary remedial steps. Our security team monitors the platform's security around the clock. If you suspect any suspicious activity, please contact [email protected] immediately.
Data Retention Period
How long we keep your information and when it is deleted.
Active Account
While your account is active, we retain all your information. This information is used to provide you with uninterrupted service, maintain transaction history, and ensure security.
After Account Closure
Even after an account is closed, financial records and identity verification information may be retained for the period required to meet legal obligations. After that period, the information is securely deleted.
Your Rights
The rights you have regarding your personal information.
Right to Access
You can find out and view what information we hold about you.
Right to Rectification
If any of your information is incorrect, you can request a correction.
Right to Erasure
In certain circumstances, you can request that your information be deleted.
Right to Object to Processing
You can object to the processing of your information for specific purposes.
Right to Data Portability
You can request to receive your information in a structured, machine-readable format.
Right to Restrict Processing
In some cases, you can request that the processing of your information be temporarily restricted.
Third-Party Links
Policy regarding third-party links and services on the hbje platform.
The hbje platform may at times contain content linked to game providers (such as Pragmatic Play, PG Soft, JILI, Spribe, Evolution Gaming, and others). These external providers have their own privacy policies, over which hbje has no control.
We strongly recommend that you read the privacy policy of any third-party platform or service before using it. hbje is not responsible for the privacy practices of third-party websites or services.
Children's Privacy
hbje's position and policies on the protection of minors.
Age verification is a mandatory step in the registration process. If we become aware that a person under 18 has provided information on our platform, we will immediately delete that information and close the account.
If you believe that a minor has registered on our platform, please contact us at [email protected]. We will investigate the matter with the utmost seriousness and take the necessary action.
Policy Changes
How hbje will notify you of changes to this privacy policy.
hbje reserves the right to change or update this privacy policy at any time. If significant changes are made to the policy, we will notify you in the following ways:
- A notification will be sent to your registered email address.
- A notice will be displayed when you log in to the platform.
- The "Last Updated" date at the top of this page will be changed.
If you continue to use the hbje platform after the updated policy takes effect, it will be assumed that you have accepted the changes. We therefore recommend reviewing this page regularly.
Contact Us
Contact us for any questions or concerns related to privacy.
Live Chat
Use our 24/7 live chat support for immediate assistance with privacy matters. Our support team is able to assist in both Bengali and English.